Stony Brook Client Support - (631) 632-9800

Client Support is part of the Division of Information Technology at Stony Brook University. It offers computer assistance to students, faculty, and staff.

Client Support is a Stony Brook University strategic partner providing technological solutions and advocating for information technology (IT) fixes in a highly-energized, team-focused environment. Client Support provides the University community (students, faculty, staff, faculty emeriti, and affiliates) with customer service concerning information technology initiatives implemented by the Division of Information Technology (DoIT) that meet the teaching, learning and research needs of the University community. Client Support achieves this mission by:

- Supporting faculty and staff desktop computing by providing standardized hardware and software, which in some cases can be distributed remotely, so that faculty and staff can apply the latest information technology solutions to their roles at the University.

- Offering technology support for students (software, virus removal and connectivity issues) associated with all campus wired and wireless networks.

- Educating students about the various IT services and resources available to them.

- Providing a central help desk that West Campus students, faculty, and staff can contact for computer assistance.

- Managing enterprise-wide application services, in cooperation with other DoIT departments, to support the University's business operations.

- Training employees on how to use enterprise-wide applications and other software through in-person classes, online documentation, and remote training sessions.

- Communicating to the University community about IT initatives and services through various mediums such as the DoIT website, orientation sessions and direct correspondence.

Client Support works with other groups on campus that employ their own computer support staff by making them aware of the services offered by the Division of Information Technology. It provides the necessary assistance and encourages the use of University-wide solutions.

The Client Support team uses tools such as SMS and Bomgar to remotely connect to users’ machines in order to distribute software packages and/or install updates to existing applications. In addition, Client Support offers downloadable software to the campus community through a website called Softweb.

Documentation and training about administrative applications and supported software used by campus members is provided through Client Support. Classroom training sessions are led by the training team. These sessions allow for hands-on practice of specific exercises. Class descriptions, dates, and online registration can be found on the Division of Information Technology website.

Located on the fifth floor of the Frank Melville Jr. Memorial Library on West Campus, Client Support is open Monday through Friday, 8:30 a.m. - 5 p.m.

Tags: Computer Services